Downgrade and cancellation

Reducing your domain count

Reducing your domain count is a downgrade. DomainCare does not automatically remove domains when you lower your quantity — you choose which domains to delete.

How to reduce your domain count:

1. Go to Settings → Billing.
2. Click Change plan and enter a lower domain count in the picker.
3. DomainCare checks whether your active domain count exceeds the new quantity.
4. If it does, a domain checklist appears. Select the domains you want to remove.
5. Confirm deletion. Once your active count is at or below the new quantity, the subscription updates on Stripe.
6. The lower rate takes effect at the start of your next billing cycle. Monthly decreases are not prorated.

Deleted domains are kept for a 30-day grace period (for undo), after which all history is permanently purged.

Switching from annual to monthly

Contact support at hello@domaincare.io to switch from annual to monthly billing mid-cycle. Annual-to-monthly switches take effect at the next renewal date.

Monthly-to-annual switches can be made at any time from Settings → Billing. Stripe charges the prorated difference for the annual price over the remaining days in your current monthly cycle.

Cancelling your subscription

To cancel:

1. Go to Settings → Billing.
2. Click Manage billing — this opens the Stripe Customer Portal.
3. In the Stripe portal, click Cancel subscription.
4. Your subscription remains active until the end of the current billing period.
5. At the end of the period, checks pause. Your data is retained.

You can resubscribe at any time from Settings → Billing. There is no second trial — cancellation takes you straight to a paid checkout.

What happens after cancellation

What	What happens
Domains	Preserved — no data is deleted
Check history	Preserved (12-month retention, as on every account)
Scheduled checks	Paused immediately at period end
Notification channels	Preserved
Alerts	No new alerts fire while checks are paused

Resubscribing

Go to Settings → Billing, pick your domain count, and complete checkout. Checks resume for all domains up to your new quantity. If you had more domains than your new quantity, the excess stay paused until you either increase your quantity or delete them.

Withdrawing as a consumer (EU, EEA, UK)

If you subscribed as a consumer living in the EU, the EEA or the UK, you can withdraw within 14 days of the day we confirmed your subscription and get back everything you paid under it:

1. Go to Settings → Billing.
2. Click Withdraw from contract here, check the details and click Confirm withdrawal.
3. The subscription ends at once and you get an email confirming your withdrawal with its date and time. We refund everything you paid under the subscription to the same payment method within 14 days.

You can also email legal@domaincare.io or use the model withdrawal form. Cancelling the renewal is not a withdrawal and does not trigger a refund. Business customers have no right of withdrawal. The terms of service (section 6.6) have the details.

Data deletion

DomainCare does not delete your account or data when you cancel. Organisation owners can delete everything themselves in Settings → Account → Delete: domains, check history, alerts, settings, members' access, API keys and status pages, and the owner's user account. Invoices are kept for the period accounting law requires. Members who are not owners can ask privacy@domaincare.io to delete their user account.

Common questions

Can I get a refund? Consumers in the EU, EEA or UK can withdraw within 14 days of the subscription being confirmed and get back everything they paid under it (see above). Other refund requests sent to legal@domaincare.io within 30 days of a charge are handled case by case.

What happens to an annual plan if I cancel early? Your subscription stays active until the annual period ends. There is no prorated refund for unused months on annual plans unless arranged with support.

Will I lose my check history if I cancel? No. Cancelling doesn't delete anything. As on every account, individual check results are kept for 12 months; the most recent result of each check is always kept.

Can I pause my subscription instead of cancelling? DomainCare does not offer a subscription pause. Cancelling stops billing while preserving your data — the effect is the same as a pause, just without an explicit resume date.

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