Terms of service

Version 2026-11 · Last updated: 2026-11-06

1. Who we are and who these terms are for

These terms are a contract between you and Artificial Systems SRL ("DomainCare", "we"), Oradea Citadel, Building I, Office 6, Oradea, Bihor County, Romania, trade register number J2024001677058, fiscal code (CUI) 42509655, VAT number RO42509655, share capital 5,000 RON. Contact: hello@domaincare.io; legal notices and complaints: legal@domaincare.io. More in the legal notice.

You are a consumer if you use DomainCare for purposes outside your trade, business or profession. Otherwise you are a business customer, and you confirm you have authority to bind the organisation you sign up for. Our privacy policy explains how we handle personal data; the Data Processing Agreement forms part of these terms where we process personal data for you.

2. The service

DomainCare monitors internet domains you own or manage. It runs automated checks (uptime, TLS certificates, DNS, email authentication, registration and expiry, nameservers, blacklists, robots.txt, sitemap, redirects, page speed, security headers and open ports), sends alerts through the channels you configure, and offers status pages, a REST API and an MCP server. The features in each plan are on the pricing page.

We do not host your websites, register domains or route your DNS. Every check is a request a browser, mail server or DNS resolver could make on its own. We add and improve checks over time; you can turn any check off for any domain.

We do not offer a formal service level. Alerts can be delayed or missed because of network problems, third-party outages or maintenance, so do not rely on DomainCare as your only monitoring of systems that are critical to you. Current status is at /status.

3. Accounts, organisations and teams

You sign in with a link sent to your email, or with Google. We do not store passwords. Keep your email account secure: it controls access to DomainCare.

Every account belongs to an organisation. The person who creates it is its owner and the customer under these terms; for a business, the customer is the business. Owners can invite others as owner, admin, member or viewer. The roles and what each can do are described in the docs. Owners are responsible for the people they invite, for having a basis to give us their email addresses, and for what they do in the organisation. When an owner deletes the organisation, its data and everyone's access to it are deleted; members keep their own user accounts.

4. How the contract is made

1. You create an account. By doing so you accept these terms; the version and the time are recorded with your account.
2. You get a 30-day free trial with no payment method. Nothing is owed during the trial.
3. To subscribe, you choose the number of domains and monthly or yearly billing in Settings → Billing. Stripe shows the total price with taxes, the billing period and the renewal terms. You can go back and change your choices until you press the payment button, which places an order with an obligation to pay.
4. The paid contract is concluded when we confirm your subscription by email. The confirmation names the version of these terms that applies and repeats the main contract information.

We keep every version of these terms. The current one is at this address; we send any earlier version on request to legal@domaincare.io. You can save or print this page. The contract is concluded in English.

5. Permission to monitor and acceptable use

Add only domains you own, operate or have written permission to monitor. If we receive a credible complaint that you monitor a domain without permission, we may pause monitoring of that domain while we look into it, and we tell you why when we do.

You must not use DomainCare to:

• test the security of systems you have no right to test, or scan beyond our published checks;
• break computer-misuse, anti-hacking, sanctions or export laws;
• resell or white-label the service without our written agreement;
• get around plan limits with several accounts or organisations;
• attack, overload or probe DomainCare's own systems beyond normal use of the app, API and documented endpoints;
• send abusive volumes of notifications through your channels;
• publish on a status page anything unlawful, misleading, infringing or impersonating someone else.

Status pages. You are responsible for what you publish on your status pages. Anyone can report content they believe is unlawful to legal@domaincare.io, giving the exact URL, why they believe it is unlawful, their name and email address, and a statement that they believe in good faith that the report is accurate and complete. We confirm receipt, decide with care and without delay, and tell both the reporter and the page owner what we decided and why, and how to contest it. legal@domaincare.io is also our contact point for users and authorities under the EU Digital Services Act; we answer in English or Romanian.

If you break this section we may suspend the affected domains, status pages or account (section 10).

6. Prices, trial and billing

6.1 Prices and taxes

You pay per domain; the rate per domain falls as you add domains. The current prices are on the pricing page, in euro for customers in the EU and in US dollars elsewhere. For consumers in the EU, prices include VAT. Business customers with a valid VAT number in another EU country are invoiced under the reverse charge. Your currency is fixed at your first payment.

6.2 Free trial

New organisations get a 30-day free trial. When it ends without a subscription, checks pause; your account and data stay until you subscribe or delete them.

6.3 Subscription and automatic renewal

You choose monthly or yearly billing. Each period is paid in advance and renews automatically for the same length at the then current price until you cancel. For yearly subscriptions we email you at least 30 days before renewal with the amount, the date and a link to cancel. Price changes apply only from your next period and follow section 16.

6.4 Changing your plan

You can add or remove domain slots at any time in Settings → Billing. Added slots are available at once and the pro-rata charge for the rest of the period is added to your next invoice. Removed slots stop at once and the unused part is credited on your next invoice. Switching between monthly and yearly is described on the pricing page.

6.5 Cancelling

You can cancel at any time in Settings → Billing (Stripe billing portal), with no fee. Cancelling stops the renewal: the service runs until the end of the period you paid for, then checks pause. Your data stays until you delete the organisation.

6.6 Consumers in the EU, EEA and UK: right of withdrawal

If you are a consumer living in the European Union, the European Economic Area or the United Kingdom, you can withdraw from the contract within 14 days from the day we confirm your subscription by email (normally the day of your first payment), without giving a reason. To withdraw:

• use Withdraw from contract here in Settings → Billing during those 14 days, then Confirm withdrawal; we email you a confirmation with the content, date and time of your withdrawal; or
• send us a clear statement, for example by email to legal@domaincare.io or by post, using the model withdrawal form if you wish.

If the 14th day is a Saturday, Sunday or public holiday in Romania, the period ends at the end of the next working day. Each new subscription after a cancellation is a new contract with its own withdrawal period. Sending your withdrawal before the period ends is enough. The subscription ends when we receive it, and we refund all payments you made under the contract in full, to the same payment method, within 14 days, with no fees. We do not charge for the days the service ran. Cancelling the renewal (section 6.5) is not a withdrawal and does not trigger a refund. Business customers have no right of withdrawal.

6.7 Other refunds

Outside the withdrawal right, we look at refund requests made to legal@domaincare.io within 30 days of a charge case by case. Unused parts of a period are not refunded, except as sections 16 and 10 say.

6.8 Failed payments, suspension and deletion

If a payment fails, we email you and retry over 15 days. If it is still unpaid after 15 days, we suspend the account: checks, alerts and the dashboard stop, and the data is kept. If it is still unpaid 30 days after the first failure, we end the contract and delete the organisation and its data. Before that, you can pay at any time from the billing page, or ask legal@domaincare.io for an export of your data.

6.9 Invoices

We issue invoices electronically through Stripe; you find them in the billing portal.

7. Your data

You keep all rights in the domains, settings, alert rules and check results in your organisation. You give us a non-exclusive licence to host, process and transmit them only as needed to run the service for you. We may use statistics that cannot identify you or your domains (for example the share of monitored domains without DMARC) to improve the service and in our communication.

Owners can export the organisation's data and delete the organisation at any time in Settings → Account. Personal data is handled as the privacy policy and the DPA describe.

8. Third-party services

DomainCare works with services such as Stripe (payments), Google (sign-in), and the Slack, Discord, email and webhook channels you configure. Using them may also be subject to their terms. We are not responsible for their availability. The providers that process personal data for us are on the subprocessors page.

9. Intellectual property

We keep all rights in DomainCare, its software, documentation and brand. For the duration of your subscription or trial you have a non-exclusive, non-transferable right to use the service under these terms. Suggestions you send us may be used freely.

10. Ending the contract

You can stop the renewal at any time (section 6.5); the organisation and its data then stay, without paid monitoring, until you delete it. Deleting the organisation ends the contract. Consumers can also withdraw (section 6.6).

We may suspend or end your account, after notice by email where the situation allows (for non-payment), and for any restriction because of content or use we consider unlawful or contrary to these terms, with a statement of reasons at the latest when it takes effect: what we restricted and for how long, the facts, whether it followed a report, the law or section relied on, and how to contest it. This applies if you: do not pay (section 6.8); monitor domains without permission or break section 5; misuse or attack the service; or use it unlawfully. We look at suspected abuse or fraud by hand before acting. We may also stop offering DomainCare to everyone with at least 60 days' notice, and then refund the unused part of any prepaid period.

11. Consumers: legal guarantee and complaints

If you are a consumer, the legal guarantee of conformity for digital services applies (Government Emergency Ordinance 141/2021 in Romania, and the equivalent law of your EU country). We are responsible for any lack of conformity of the service during your subscription. You may ask us to bring the service into conformity, and if we do not, or the problem is serious, you may get a price reduction or end the contract. Nothing in these terms limits these rights or any other right consumer law gives you.

Complaints: write to legal@domaincare.io with what happened and your account email. We reply within 14 days. If we cannot settle it, you can contact the Romanian consumer authority ANPC (anpc.ro) and its alternative dispute resolution service for consumers (SAL), the consumer authority of your country, or the courts (section 17).

12. Liability

12.1 Business customers

The service is provided as it is. Our total liability for all claims arising from or related to the service in any 12 months is limited to the greater of the fees you paid us in the 12 months before the claim or EUR 100. We are not liable for indirect or consequential loss, including lost revenue, missed alerts, lost data or downtime of the systems you monitor.

12.2 Consumers

If you are a consumer, section 12.1 does not apply. We are liable under the law that applies to you, including the legal guarantee in section 11.

12.3 For everyone

Nothing in these terms limits liability for intent or gross negligence, for fraud, for harm to life, body or health, or any other liability the law does not allow to be limited.

13. Confidentiality (business customers)

Each party keeps confidential the non-public information it receives from the other in connection with the service (for example security findings, pricing agreed outside the pricing page and technical details), uses it only for the contract and protects it with reasonable care, during the contract and for three years after it ends. This does not cover information that is public, already known or that the law requires to be disclosed.

14. Force majeure

Neither party is liable for failing to perform because of events beyond its reasonable control, such as natural disasters, war, pandemics, government action or large internet or infrastructure outages. The affected party tells the other and resumes as soon as it can.

15. Automated decisions

We make no decisions about you based solely on automated processing that have legal or similarly significant effects. The only automatic step that affects access is the suspension for unpaid invoices in section 6.8; you can contact us during that process and ask for a person to review it.

16. Changes to the service and to these terms

We may change these terms for one of these reasons: a change in the law or in a decision of an authority; a change to the service, its features or its providers; a change in our costs or prices; security or abuse prevention; or clearer wording. We email account owners and show a notice in the app at least 30 days before a change that reduces your rights, adds obligations or raises prices takes effect, and we ask for your acceptance in the app. If you do not accept, you can cancel before the change takes effect and we refund the unused part of any prepaid period. If you neither accept nor cancel, the change applies from the start of your next billing period. Changes that only correct wording or add optional features take effect when published, and we still tell you about them.

Changes to the providers that process personal data for us follow the notice and objection process on the subprocessors page.

17. Applicable law and courts

Romanian law applies to these terms. If you are a consumer, you also keep the protection of the rules of the country of your habitual residence that cannot be set aside by contract.

Business customers: disputes go to the competent courts of Oradea, Bihor County, Romania.

Consumers: you can bring proceedings in the courts of the place where you live or in Romania; we can bring proceedings against you only in the courts of the country where you live. For consumers living in Romania, the courts competent under Romanian law decide.

Business customers accept sections 5 (pausing a domain), 6.3 (automatic renewal), 6.8 and 10 (suspension and termination), 12 (limitation of liability) and 17 (applicable law and courts) expressly when they subscribe.

18. General

Assignment. You may transfer the contract only with our written consent. We may transfer it as part of a merger, acquisition, sale of the business or reorganisation; if you are a consumer, such a transfer will not reduce your rights.

Notices.We send notices to the email address of the organisation's owners. Send legal notices to legal@domaincare.io.

Severability. If a provision is invalid, the rest stays in force. No waiver. Not enforcing a provision is not a waiver of it. Entire agreement. These terms, the DPA, the plan and price shown at checkout and any signed order form are the whole agreement about the service; for consumers, the pre-contract information we gave you is also part of the contract. Sections that by their nature should survive the end of the contract do so.

19. Contact

• Support: hello@domaincare.io
• Legal notices, complaints and withdrawal: legal@domaincare.io
• Privacy: privacy@domaincare.io
• Security: security@domaincare.io
• Post: Artificial Systems SRL, Oradea Citadel, Building I, Office 6, Oradea, Bihor County, Romania