Withdrawal from the contract

For consumers in the EU, the EEA and the UK · Last updated: 2026-11-06

This applies if you bought a DomainCare subscription as a consumer, that is for purposes outside your trade, business or profession. Business customers do not have a right of withdrawal; see section 6 of the terms of service.

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day the contract was concluded, which is the day we confirm your subscription by email (normally the day of your first payment). If the last day is a Saturday, Sunday or public holiday in Romania, the period ends at the end of the next working day.

To exercise the right of withdrawal, you must inform us (Artificial Systems SRL, Oradea Citadel, Building I, Office 6, Oradea, Bihor County, Romania, legal@domaincare.io) of your decision to withdraw from this contract by an unequivocal statement, for example a letter sent by post or an email. You may use the model withdrawal form below, but you do not have to.

You can also withdraw online: in your DomainCare account go to Settings → Billing and use Withdraw from contract here, then Confirm withdrawal. If you use this online function, we send you, without undue delay, an acknowledgement of receipt of the withdrawal on a durable medium (an email), including its content and the date and time it was sent.

To meet the withdrawal deadline, it is enough that you send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we reimburse all payments received from you without undue delay and in any event no later than 14 days from the day we are informed of your decision to withdraw. We use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. Your subscription ends when we receive your withdrawal. We do not charge for the days the service ran.

Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract.